Frequently Asked Questions

We have been proudly making delicious Ruggles Premium Ice Cream and other frozen treats since 1989 in Orrville, Ohio. We believe in supporting local farmers, so all of our milk is sourced from family dairy farms near our production facility.

We keep our ice cream stored at a very chilly -20 degrees Fahrenheit! (That’s almost as cold as it gets in the “icebox of the nation” International Falls, Minnesota, where temperatures have been known to go as low as -40!)

We currently do not offer production facility tours.

You just can’t beat a classic for dessert. Believe it or not, our most popular ice cream flavor is Vanilla.

Our research team here is constantly on the lookout for what the next top flavor of ice cream, frozen yogurt, or sherbert may be. We also look for customer feedback when we’re developing new flavors for our frozen treats, especially for our limited-edition products. So please let us know what flavors you would like to see because we are always looking for new ideas!

The optimal scooping and serving temperature is between 6 and 10 degrees F. Youshould keep your ice cream frozen between -5 and 0 degrees F. When storing your Ruggles Ice Cream, it is best to avoid keeping it situated in the door since frequent opening and closing can thaw the product and then refreeze it, which can cause ice crystals to form.

Our facility handles Dairy, Egg, Peanut, Tree Nut, Wheat, and Aspartame in the making of our products.

We do offer Gluten Free products! The products that are gluten-free are marked accordingly here on the website.

We are constantly looking to improve upon and develop new products, so we often end the circulation of less popular ice cream flavors to make room for the next new and exciting ones. Stores are also limited on the amount of frozen products they display, so it may come down to that particular store not having the space to carry an item.

Yes, our Ruggles Premium Ice Cream and frozen novelties products are certified Kosher.

Whether you’re looking for an ice cream pint all for yourself or maybe some sherbert to share, we have a product locator right here on the Ruggles website that will show you the locations that we are in.

Some flavors are only available for a limited time because of the months in which the ingredients are sourced. We want to provide the freshest tasting product that we can and the best way to ensure that is by making these flavors in prime season.

We source our ingredients from trusted suppliers and we use on the freshest cream from dairy farms within a 50 mile radius of our Orrville facility. You can find out more about our locally sourced dairy products on our website.

If you have other questions that we do not answer
please visit our contact page to get in touch!

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